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Uživatelská podpora

FAQ

Comments and questiones concerning MetaCentrum VO operation, such as membership, resources, error messages, technical issues or problems related to applications, should be sent at meta@cesnet.cz. Regular time of requests solving is during the working days between 9:00 – 17:00.

If you have any comments or questions about the clouds, please send uz an e-mail to appropriate address according to the cloud you use:

Primary contact for solving general problems related to MetaCentrum NGI operation as well as other virtual organizations managed by MetaCentrum is the adress support@metacentrum.cz.

RT system

All new e-mails received at above mentioned e-mail adresses are recorded in our RT (Request Tracking) system, which creates so called ticket and assigns a number to it.

Creation of a new ticket is announced to the author of the original e-mail and also to all MetaCentrum people responsible for dealing with user requests. The ticket number is in the subject field of all e-mails concerning the ticket, for example [CESNET #12345]. The ticket number is used for matching e-mails with their corresponding tickets. So please keep this number in e-mail subjects.

When a ticket is solved, it gets closed. The original author is notified about it by e-mail. Any subsequent reply again opens the closed ticket.

MetaCentrum learning material

For our users, we have prepared training videos that show basic work with MetaCentrum resources step by step.

Last changed:Wed Jan 18 21:36:59 CET 2017